In some cases, our client just wants the seriousness of what has happened to them to be acknowledged in some way. It helps them get on with their lives. And in the end, that’s what it’s all about.![]()
Lisa Rennie
General Manager

Keep up the good work, because you DO care. Much gratitude to all the staff.![]()
Mrs F.


The reward for me is when I am able to help the people who really, desperately need help. When we can help turn their lives around, it’s an incredible feeling.![]()
Tran Truong
Lawyer

A huge thank you. And a thank you to a friend that recommended you to me.![]()
Mrs J. R.


I try to help people achieve some calmness while we assist them through the process. Just having an understanding of what’s happening can ease the anxiety of what they are going through.![]()
Michael Broughton
Practice Group Leader

I could not fault your service, it was everything I expected and more. Well done.![]()
Mr A. F.



You know that the outcome you achieve will have a profound impact on someone’s life. It doesn’t get any more real than that.![]()
Robyn Davies
Principal Lawyer

I was overwhelmed with the amount I received... Thank you once again for all your help.![]()
Mr K. K.


Some cases can just be so heartbreaking. You go home to your family and count your blessings, and it makes you just put so much effort into your job, to get a result for their families.![]()
Barbara Murray
Managing Law Clerk

After going through the process of this claim I don't believe I could fault the service I was given. Many times I did ask many questions. I feel I was heard, understood and given answers. Thanks guys.![]()
Ms K. M.


We like to be very up-front with people, about their prospects, about our fees, about how the system works. That sets the basis for a good relationship.![]()
Olamide Kowalik
Senior Associate

Your service was excellent and very professional at every level. I would not hesitate to recommend Trilby Misso Lawyers to family and friends in the future.![]()
Mr J. M.


It is incredibly satisfying achieving a fantastic outcome for your clients and seeing how much of a difference your efforts in assisting them makes to their lives and that of their families.![]()
Peter Hall
Practice Group Leader

The service you have provided me has been very impressive and reassuring in a professional manner, for the desired outcome. Absolutely commendable and I thank you.![]()
Mrs M. W.


I couldn’t imagine working anywhere else. It’s just friendly and we help each other. Even though we have over 15 legal teams now, it doesn’t feel at all impersonal.![]()
Jaswant Sandhu
Principal Lawyer

Through the most difficult time in my 38 years of life, Jaswant and all those team members of Trilby Misso who were involved in my case dealt with me faultlessly. I am truly grateful to you all.![]()
Mr S. C.




11 November 2010

The decision by leading Queensland legal firm Trilby Misso Lawyers to focus on continually raising client service standards has been acknowledged with a national award.
In the latest honour for Trilby Misso, the firm was awarded the Customer Service Institute of Australia Excellence Award in the small business category.
Trilby Misso CEO Graeme McFadyen said it was the fifth national award the firm had won in the past 12 months and one of the most satisfying honours.
Mr McFadyen said Trilby Misso had decided five years ago that it would make improving its client service standards a priority, particularly to its more vulnerable clients.
"We have strived to deliver outstanding client service and this award is a tribute to the hard working staff who have contributed to the achievement," he said.
"I have never worked for any company where there was such a tangible enthusiasm to do an excellent job every day."
Trilby Misso's trophy cabinet also includes the 2010 Australian Business Award for legal service excellence.
The latest honour was accepted at an awards event held at the Four Seasons Hotel in Sydney.
Trilby Misso in the past 12 months has also been named as one of the nation's best places to work after being listed among BRW's Top 50 Best Places to Work.
The Brisbane-headquartered firm won the 2009 Panasonic Queensland Medium Business award as part of the Telstra business excellence awards and also accreditation as a Hewitt Best Employer in Australia and New Zealand.