
We leave no stone unturned to ensure our clients receive the maximum that is legally due to them.![]()
Ryan Christianson
Lawyer

I suggest that you keep on providing the service that you are renowned for and also respected for. I was referred to your service by another happy ex-client of yours. It goes to show guys, great job done.![]()
Mr S. L.


It can be quite emotional at times, as many of our clients come to us at a time when they are very distressed and suffering terrible hardships. It is a genuine pleasure to help them.![]()
Kylie Hughes
Lawyer

Thank you, without your... help I could not afford to pursue this matter.![]()
Mr G. B. S.


In some cases, our client just wants the seriousness of what has happened to them to be acknowledged in some way. It helps them get on with their lives. And in the end, that’s what it’s all about.![]()
Lisa Rennie
Principal Lawyer

Keep up the good work, because you DO care. Much gratitude to all the staff.![]()
Mrs F.


The reward for me is when I am able to help the people who really, desperately need help. When we can help turn their lives around, it’s an incredible feeling.![]()
Tran Truong
Lawyer

A huge thank you. And a thank you to a friend that recommended you to me.![]()
Mrs J. R.


I try to help people achieve some calmness while we assist them through the process. Just having an understanding of what’s happening can ease the anxiety of what they are going through.![]()
Michael Broughton
Principal Lawyer

I could not fault your service, it was everything I expected and more. Well done.![]()
Mr A. F.


I love the attitude here at Trilby Misso, when we represent people who wouldn’t normally be able to afford representation, and we stand up for their rights, it does make you feel kind of proud.![]()
Renee Zackeresen
Lawyer

I would like to personally thank Renee and her team with my settlement. I was kept up to date, all my queries responded to and treated with courtesy. Thanks again.![]()
Mr N. I.


Sometimes I think that just listening to our clients does nearly as much good for them as the legal advice we provide – like they appreciate having someone they see as part of the system on their side.![]()
Luke Short
Principal Lawyer

...It was easier to complete paper work knowing that there was no pressure, unlike other law firms I have dealt with in the past that spoke to me like I was nothing. Thank you.![]()
Ms J. S. F.


You know that the outcome you achieve will have a profound impact on someone’s life. It doesn’t get any more real than that.![]()
Robyn Davies
Managing Lawyer

I was overwhelmed with the amount I received... Thank you once again for all your help.![]()
Mr K. K.


Some cases can just be so heartbreaking. You go home to your family and count your blessings, and it makes you just put so much effort into your job, to get a result for their families.![]()
Barbara Murray
Managing Law Clerk

After going through the process of this claim I don't believe I could fault the service I was given. Many times I did ask many questions. I feel I was heard, understood and given answers. Thanks guys.![]()
Ms K. M.


We like to be very up-front with people, about their prospects, about our fees, about how the system works. That sets the basis for a good relationship.![]()
Olamide Kowalik
Managing Lawyer

Your service was excellent and very professional at every level. I would not hesitate to recommend Trilby Misso Lawyers to family and friends in the future.![]()
Mr J. M.


It is incredibly satisfying achieving a fantastic outcome for your clients and seeing how much of a difference your efforts in assisting them makes to their lives and that of their families.![]()
Peter Hall
Principal Lawyer

The service you have provided me has been very impressive and reassuring in a professional manner, for the desired outcome. Absolutely commendable and I thank you.![]()
Mrs M. W.


I couldn’t imagine working anywhere else. It’s just friendly and we help each other. Even though we have over 15 legal teams now, it doesn’t feel at all impersonal.![]()
Jaswant Sandhu
Managing Lawyer

Through the most difficult time in my 38 years of life, Jaswant and all those team members of Trilby Misso who were involved in my case dealt with me faultlessly. I am truly grateful to you all.![]()
Mr S. C.

We are committed to delivering
client service at the highest
standard every day.
We will have a team member available to respond to your queries during business hour
2.We will respond to phone calls within 24 hours or respond to emails and written correspondence within 48 hours, on business working days
We will contact you within a 6 weekly period to discuss the status of your claim
4.We will explain correspondence to you so it can be easily understood
5.We will notify you within 7 days when a change occurs with the person supervising your claim
6.We will provide you with a portfolio kit to enable you to conveniently store information that is important to your claim
7.We will provide you with a full accounting history for all money to which you are entitled, once your claim is complete
8.If we have not met your request for a face-to-face meeting or video link, we will organise to have one within 7 working days
We will take all reasonable precautions to prevent unauthorised access to your personal information
10.We will ensure your personal information is protected from any other organisation for their marketing purposes
11.We will (with your assistance) keep your personal information accurate, complete and up to date AND correct any error we make on correspondence that you bring to our attention
12.We will use secure shredding bins within our premises to ensure client documents are disposed of properly
We will have your claim independently cost assessed
14.We will assign a Principal Lawyer to oversee the running of your claim
15.We will dispatch your settlement money within 72 hours of all funds being available to Trilby Misso
We will donate $25,000 or more to registered charitable organisations each financial year to honour our commitment to improving the lives of disadvantaged Queenslanders, or we will pay a penalty of $35,000 to registered charities
17.We will recycle 3 tonnes of paper or more each financial year, or we will pay a penalty fee of $5,000 to an environmental, not-for-profit group
You have the right to request a total penalty payment of $50 whenever we have failed to meet promises
1 – 15 outlined in this Charter
NOTE: *These commitments do not apply to clients under the age of 18. For those clients, we will provide you with regular updates and keep you fully informed for the duration of the claim.
Trilby Misso Lawyers Limited has a Disaster Recovery plan. In the unlikely event of activation all Client Service Charter promises will be suspended for the period of activation.
Business hours are Monday – Friday, 8:30am – 5:00pm, excluding Queensland public holidays and the Christmas period.
Trilby Misso Lawyers Limited has an Ethics Officer who is available during office hours to discuss any client issues. The Ethics Officer is Neil Fitzpatrick and he can be contacted on 07 3331 9100.
Download a pdf version of the Client Service Charter, or for more information please email us at